At GYC Kitchen, we are committed to providing high-quality products and exceptional customer service. We understand that there may be times when you need to return or exchange a product. Our return and refund policy is designed to be straightforward and hassle-free to ensure your satisfaction. Please read the following guidelines carefully to understand our policy.
24-Hour Return/Refund Policy
- Eligibility for Return/Refund
- If you receive a damaged product, you are eligible for a return or refund.
- To initiate the return or refund process, you must contact us within 24 hours of receiving the product.
- How to Request a Return/Refund
- Send an email to gyckitchen.com@gmail.com with your order details and a description of the damage.
- Attach clear photographs of the damaged product to your email.
- Please include your contact information for further communication.
- Conditions for Return
- The product must be unused and in its original packaging.
- Ensure the product is checked thoroughly before using it, as we only accept returns of unused items.
- Any product that shows signs of use will not be eligible for return or refund.
- Processing Your Return/Refund
- Once we receive your email and verify the damage through the photographs provided, we will initiate the return process.
- You will receive instructions on how to send the product back to us.
- After we receive and inspect the returned product, we will process your refund or send a replacement, as per your preference.
- Refund Method
- Refunds will be issued to the original payment method used at the time of purchase.
- Please allow up to 7-10 business days for the refund to reflect in your account.
12-Month Warranty
In addition to our return/refund policy, we offer a 12-month warranty on our products. This warranty covers any defects in build quality that may arise within 12 months of purchase.
- What is Covered
- The warranty covers defects in materials and workmanship under normal use.
- It does not cover damage caused by misuse, accidents, or alterations.
- How to Claim Warranty Service
- If you experience a build quality issue within 12 months, contact us at gyckitchen.com@gmail.com.
- Provide your order details, a description of the issue, and photographs if applicable.
- We will evaluate your claim and, if approved, offer a repair, replacement, or refund.
Additional Information
- Return Shipping Costs
- In the case of a damaged product, GYC Kitchen will cover the return shipping costs.
- If the product is being returned for any other reason, the customer is responsible for the return shipping costs.
- Non-Returnable Items
- Certain items are non-returnable due to hygiene and safety reasons. Please check the product description for details.
- Customer Support
- For any questions or concerns regarding our return and refund policy, feel free to contact our customer support team at gyckitchen.com@gmail.com.
At GYC Kitchen, we value your trust and strive to provide you with the best shopping experience. Our return and refund policy ensures that you can shop with confidence, knowing that we stand behind the quality of our products and are here to support you in case of any issues.
Thank you for choosing GYC Kitchen. We appreciate your business and look forward to serving you again.